DR-X 1.0
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Free Version
Publisher Description
Please note that DR-X(c) is specifically for administrators of Avaya Communication Manager and Avaya Call Centre and due to the extensive programming required on your Avaya Communication Manager to activate this application you will need to arrange chargeable remote programming work with the Aura Alliance Helpdesk which can be booked by emailing apps@auraalliance.com The DR-X(c) works alongside Avaya Call Centre and allows you to activate different vectors remotely, via your iPhone. When you are running Avaya Call Centre you will have pre-configured call vectors that route incoming Call Centre calls for maximum benefit and efficiency. A vector is a series of call processing steps (such as providing ringing tones, busy tones, music, messages, and queuing the call to an ACD hunt group) that define how calls are handled and routed. With combinations of different vector commands, incoming callers can be treated differently depending on the time or day of the call, the expected wait time (EWT), the importance of the call, or other criteria. The DR-X(c) application enables you to activate specific vectors remotely, from your iPhone, for example if staff cannot access the office building you will want to turn on your emergency vector command whether you have this set up as an announcement or forward to a mobile number or outsourced call centre. You will need to upload your current vector settings from your Avaya Call Centre to your iPhone, also you will need to contact apps@auraalliance.com to request remote programming to activate the vectors on your Avaya Call Centre to integrate it with your iPhone.
Requires iOS 3.1.3 or later. Compatible with iPhone, iPad, and iPod touch.
About DR-X
DR-X is a free app for iOS published in the Office Suites & Tools list of apps, part of Business.
The company that develops DR-X is Aura Alliance Limited. The latest version released by its developer is 1.0.
To install DR-X on your iOS device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2011-03-10 and was downloaded 1 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the DR-X as malware if the download link is broken.
How to install DR-X on your iOS device:
- Click on the Continue To App button on our website. This will redirect you to the App Store.
- Once the DR-X is shown in the iTunes listing of your iOS device, you can start its download and installation. Tap on the GET button to the right of the app to start downloading it.
- If you are not logged-in the iOS appstore app, you'll be prompted for your your Apple ID and/or password.
- After DR-X is downloaded, you'll see an INSTALL button to the right. Tap on it to start the actual installation of the iOS app.
- Once installation is finished you can tap on the OPEN button to start it. Its icon will also be added to your device home screen.
